CONSUMER NOTICE

Quality Alert

VTX Dive Computer

Oceanic VTX

A manufacturing defect which could result in VTX dive computers flooding has been identified within a specific serial number range of VTX Personal Dive Computers.  It has been determined that this was due to an issue in the tolerances between the housing port and the shaft of the buttons. No reports of incidents or injuries have been reported.

Affected are VTX dive computers having serial numbers 565 through 3632. Affected units were sold between Oct. 2014 and October 2015.

Though your computer may be working without issue, we strongly recommended that all affected units are returned to Oceanic for a free service and housing upgrade.

Oceanic asks that you return your unit to an Authorised Oceanic Dealership where an RA number can be generated for the return of your affected unit.  Find your closest Oceanic Dealership here.
To identify your serial number see image below.

VTX_Serial

Serial Number located on the back of the VTX Wrist Unit

VTX_Send_Back

ONLY send the Wrist Unit. DO NOT send back any other equipment!

We feel strongly that every product that goes out our door should be of the highest quality. For that reason we have decided to proactively correct this issue. We appreciate your business, and we apologise for the inconvenience this process imposes.

If you have any questions regarding this alert please don not hesitate to contact us via our online customer contact page.

Below is an extract of the official consumer notice released by Pelagic Pressure Systems.

Dear Valued Customer,

This is a QUALITY ALERT for some VTX Personal Dive Computers.

The Issue A manufacturing defect has been identified within a specific serial number range of VTX Personal Dive Computers. The only computers affected by this alert are VTX WRIST UNITS with serial numbers between 565 and 3632. All other serial numbers are unaffected.

Through our continuous failure analyses process, Oceanic, in conjunction with our manufacturing partner, Pelagic Pressure Systems, has identified a trend of VTX computers being returned due to water intrusion into the housing. The testing and evaluation of each returned VTX has identified an issue in the tolerances between the housing port and the shaft of the buttons, which has resulted in an unacceptable failure rate of about 3%.

The Remedy As a result, we have developed a new housing which allow for very precise tolerances and additional testing procedures have been implemented in our quality assurance process. No other Oceanic or AUP computers are affected by this quality alert; including the Aeris A300CS computer or the first 564 VTX, which used different housings. The only computers affected by this alert are VTX WRIST UNITS with serial numbers between 565 and 3632. All other serial numbers are unaffected.

New VTX computers will have housings beginning with serial number 5000, and all new and updated VTX computers will be produced using the new housing.

We remain committed to the quality products you can expect from Oceanic. We have extended the warranty period on all VTX computers to three (3) years, and we will be releasing a Quality Alert to facilitate the return and replacement of all affected VTX Wrist units.

How to return affected VTX WRIST UNITS To expedite the return process please return your unit to your nearest Oceanic Dealership where they will forward your unit to Oceanic for upgrade. An RA number will be generated for tacking your units progress.

* It is imperative that only the WRIST portion (Receiver) of the VTX computer is returned. Any additional equipment, and/or any accessories, will delay the processing of the return, and additional items may not be returned.

We thank you for your cooperation and support in returning any affected VTX WRIST UNITS. Oceanic strives to produce quality products and to promptly address any issues that may occur. We anticipate the in-house processing and updating of received VTX Wrist units to take approximately five (5) business days, and we hope to make the return process as effortless as possible for you.

Thank you

Oceanic

NOTE: Oceanic Australia offers an extended 5 years warranty on units that are registered online via our website.