Return Product for Service


Where can I get Oceanic Australia products serviced?

An Authorised Dealer in your area is the best place to have your Oceanic Australia product serviced. Local prices and availability may of course vary. Pricing and availability outside of Australia may be obtained by contacting the Authorised Oceanic Dealer, Distributor or Affiliate that represents that area.

When returning your product to an Oceanic dealership for repair do not enclose cases, accessories or other items non related to the service. Oceanic cannot be responsible for these items if they are not returned to you. Please do not send non-Oceanic equipment.

If you did not purchase your products from an Authorised Australian Dealer, a service charge will be levied if service is required.  You can alternatively return it to the original point of purchase for service. Please also see Liability under the ACL: the potential for confusion.

What service does Oceanic perform during factory repairs?

All items returned to Oceanic will receive the standard full factory service and tests for that product before shipment. No partial repairs or services are offered or available. Please, do not ask. When an Oceanic product leaves the factory, we must be certain that it is 100%.

Regulators returned for service will be fully overhauled, have all necessary parts replaced and tuned to factory specifications.

Buoyancy Compensators returned for service will only have the Inflator Assembly and Over Pressure Valves serviced unless otherwise advised. The BCD will then be fully inflated and checked for leaks prior to despatch.

Dive Computers will have batteries replaced, tested and calibrated as necessary and tested for water tight integrity prior to despatch. At Oceanic’s discretion, we may replace the product with a functionally identical unit with a different serial number. Dive computer logs may be erased.

Wetsuits will be assessed upon receipt. In most cases repairs can be carried out but we retain the right to return product if we believe that the product is beyond repair .

For some products that are obsolete, or if service has become too expensive, or parts are unavailable, an UPGRADE to a new current unit may be the only option.

Products that are worn out, or damaged or deteriorated beyond repair, will not be serviced. Non-Oceanic products will not be serviced.

What are the shipping and handling charges?

In Australia, $12.00 to $20.00 will cover most single-item services. Some large or rush shipments will be higher, and will be quoted on request. Warranty services will be shipped freight paid. Declined or unserviceable products will be shipped freight collect.

What is the warranty on factory repairs?

If the repair is done at no charge under warranty, the original purchase date remains as the date the warranty began. A new warranty period does not begin when a warranty service is performed.

Most non-warranty repairs offer a 1 Year Limited Warranty. Some product repairs, such as dry suits, and lights, offer a 90-Day Limited Warranty.

Return & Refund Policy

Thanks for shopping at Oceanic Australia.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be:

  1. Unused and in the same condition that you received it.
  2. Your item must be in the original packaging.
  3. Your item needs to have the receipt or proof of purchase.
  4. Sale, clearance or seconds items are not eligible for refund if you change your mind.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us here